Frequently Asked Questions (FAQs)

1. What age group are HiCurioo toys suitable for?
Our toys are carefully curated to cater to various age groups. Each product page includes age recommendations, but generally, we offer toys for children from newborns to school-aged kids. We aim to provide safe and educational toys for every stage of your child's development.

2. Are HiCurioo toys safe for children?
Yes! The safety of your child is our top priority. All our toys are made from high-quality, non-toxic, and eco-friendly materials. We comply with international safety standards to ensure our products are safe for little hands to explore and play with.

3. How do I place an order on HiCurioo?
To place an order, simply browse our toy collections, select the items you want, and add them to your cart. Once you're ready to check out, go to your cart, review your items, and proceed with payment. You’ll receive a confirmation email once your order is placed.

4. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and secure payment options such as PayPal. Your transactions are processed safely and securely.

5. Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

6. How long does it take to ship my order?
Shipping times may vary depending on your location and the availability of the items. Typically, orders are processed within 1-2 business days. Once shipped, delivery can take between 5-7 business days for domestic orders. International orders may take longer. You'll receive tracking information once your order is on its way.

7. Do you offer international shipping?
Yes, we offer international shipping! Shipping costs and delivery times will be calculated at checkout based on your location.

8. How do I track my order?
Once your order has been shipped, you’ll receive an email with tracking information. You can use this to monitor the status of your delivery in real-time.

9. Can I return or exchange my toy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we accept returns and exchanges within 30 days of receiving your items. Please ensure the items are unused and in their original packaging. For more information on returns, please visit our Returns & Exchanges page.

10. Do you offer gift cards?
Yes, we offer gift cards! They make a perfect gift for any occasion. You can purchase them directly on our website and they’ll be sent via email with instructions for the recipient to redeem.

11. Do you offer discounts or promotions?
Yes, we often run promotions and discounts! Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers, sales, and special deals.

12. How can I contact customer support?
If you have any questions or need assistance, feel free to contact our customer support team. You can reach us by email at support@hicurioo.com or through our Contact Us page on the website. We’ll respond as quickly as possible!